FAQ

PRODUCTS:

WHERE ARE AYUR-MEDIC PRODUCTS MADE?
Ayur-Medic Skin Care products are developed and produced in the United States.

PARABENS
Ayur-Medic Skin Care products are produced without the use of parabens.

SAFETY DATA SHEETS
Safety data sheets are available for all Ayur-Medic products. Please contact Ayur-Medic.com for more information.

GENERAL QUESTIONS:

DISTRIBUTON/ RETAILING INQUIRIES
Please contact a member of the Ayur-Medic team at Ayur-Medic.com for more information.

PR INQUIRIES
Please contact a member of the Ayur-Medic team at Ayur-Medic.com for more information.

ORDERS:

PAYMENT OPTIONS
We accept debit and credit cards including Visa, MasterCard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery.

SALES TAX
If your shipping address is in the state of California, 9% Sales tax will be applied to your order. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them.

PAYMENT AUTHORIZATION
For optimal security, when an order is submitted an authorization request is sent to the issuing bank. The issuing bank then verifies billing information, the validity of the credit card, and the availability of funds. If the card information is valid and the funds are available, the bank puts an authorization hold on the funds. An authorization is only a hold on the funds for a possible future transfer of funds.
When an order is placed, two transactions will post to your account: 1) an authorization hold which holds the funds for the pending charge, and 2) a charge for the order upon shipment which removes the funds from the account.

If an order is cancelled, the authorization hold will be removed from the account by the issuing bank. Please contact the issuing bank for inquiries related to the removal of authorization holds.

ORDER CONFIRMATION
After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.

CANCEL OR CHANGE AN ORDER
Please contact Customer Service at Ayur-Medic.com to cancel or change an order that is in Pending status. We regret that we are unable to cancel an order that is in Processing status.
For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.

SHIPPING AND RETURNS:

SHIPPING RATES – USA ONLY
$8.00 Ground shipping for orders.
* Applies to the continental U.S., Hawaii and Alaska.

ORDER PROCESSING
Orders are typically processed within two business days. Monday through Friday, excluding holidays.

ORDER TRACKING
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.

RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 15-day return policy. If you are not satisfied with your Ayur-Medic online purchase or it arrives damaged, simply return the unused portion and we will gladly issue a refund/exchange.

1. Prior to returning your item(s), please email us your order number.

2. Please address your return package to:

Ayur-Medic
Attn: Returns
5506 Adolfo Rd.
Camarillo, CA 93012

We’re sorry; return shipping fees are not refundable.

3. Your return or exchange request will be processed promptly.
* Most returns will be processed within 3-5 business days of receipt.
* Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request.

4. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.

5. Unfortunately, we cannot provide refunds for Ayur-Medic product purchased at other retailers. Only products purchased on Ayur-Medic.com may be returned for refund.
If you have questions about returns or exchanges, please contact us via email at Suzanne@aesthetics-international.com.